Friday, March 23, 2012

Half funny story.

Around Christmas I found this website that had costume jewelry that was really cute and it was a huge discount for Christmastime. So, I bought my mother a bracelet.

Then I come to learn that she HATES that kind of bracelet. So, naturally, I attempt to cancel the order since it says that it hasn't shipped yet and is "processing". No email response. I call their number, rings and rings and tells me someone will answer shortly for over an hour.

I begin emailing them and posting on their facebook page daily. Nothing. Then, magically, my order changes to "shipped" after a week and arrives like a day later. Sending it back will lose me a percentage of the price and cost me a restocking fee. I ended up keeping it and decided to sell it on ebay or something.

Then I get on their mailing list. So I keep getting emails from them telling me about their sales and what not. I received about 12 of these emails. Eventually I respond with the following email:

"Please stop sending me emails about your sales. I placed an order with you around Christmas and then tried to cancel that order. I called you and emailed you and posted on your company's facebook page repeatedly and noone answered me. I ended up with the item I tried to cancel and never heard anything from you.
You can imagine how it irritates me that you keep emailing me now.

Thank you,
Jen."

Jen has received no further emails. Jen got money back by selling bracelet. Jen wins.

No comments:

Post a Comment

Note: Only a member of this blog may post a comment.